Question 1

What does GlobalGrab do?

Accepted Answer

GlobalGrab is a personal shopping and fulfillment service. We help you purchase products from overseas stores and have them delivered to Kenya. You choose the exact item and store, and we handle the logistics, payment, and shipping on your behalf.

Question 2

Can you help me choose what to buy?

Accepted Answer

Yes, we can research and find reputable overseas stores and send you different options to choose from. We provide information on pricing, specifications, and availability, but the final selection of which item to purchase is always yours.

Question 3

Do you offer warranties or guarantees on products?

Accepted Answer

No, we do not provide warranties, guarantees, or indemnity on any products. All items are purchased from third-party overseas stores as per your instructions. Any manufacturer warranty or store policy is between you and the original seller.

Question 4

Can I return a product if I change my mind or if it’s not as expected?

Accepted Answer

Returns are only possible if the overseas store you purchased from allows returns, and you are responsible for any return shipping costs and processes. We can assist with the logistics if the store accepts returns, but we do not offer returns or exchanges ourselves.

Question 5

What payment methods do you accept?

Accepted Answer

We accept M-Pesa, bank transfers, and credit/debit cards for payments in Kenya. For international clients, PayPal is also accepted. All payments are processed securely.

Question 6

How long does shipping take?

Accepted Answer

Shipping times vary depending on the overseas store and shipping method you choose. Typically, delivery to Kenya takes 5-20 business days after your order is placed and confirmed.

Question 7

Do I need to pay import duties or taxes?

Accepted Answer

Yes, all applicable import duties and taxes are included in your final quote. We handle customs clearance for you, so there are no surprise fees upon arrival.

Question 8

How can I track my order?

Accepted Answer

Once your order is shipped, we’ll provide you with regular updates on your shipment’s status until it arrives in Kenya.

Question 9

Can you source any type of product?

Accepted Answer

We can help you purchase almost any legal item from overseas stores, including electronics, fashion, beauty, and more. However, we do not handle prohibited or restricted items under Kenyan law.

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